Return Policy
Overview
At Aura, each leather piece is crafted with precision using only 100% genuine leather to meet the highest standards of quality. To ensure a seamless and trusted experience, we offer a clear and fair return and exchange policy.
Eligibility for Returns
- item must be unused, in original packaging, and with tags attached. - Return or exchange requests must be made within 7 days of receiving your order.
Not Eligible for Return
- Worn or used products. - Sale or discounted items. - Personalized or custom orders.
Exchange Policy
- Exchanges are allowed for size or model (if available). - Exchange requests must be made within 7 days of receiving the item. - Customers are responsible for shipping costs, unless the error is on our side.
Important Notes
- Ensure all items are securely packaged to prevent damage during return shipping. - We reserve the right to decline returns that do not meet the above conditions.
