Help & Support
We're Here to Help
At Aura Dubai, we want every purchase to feel effortless — from browsing to delivery and beyond. If you need assistance with your order, product care, or general inquiries, our support team is here to guide you
Frequently Asked Questions (FAQs)
- How can I track my order?
Once your order is shipped, you’ll receive an email or WhatsApp message with a tracking and courier details. - What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with your order number and photos of the item. Our team will review and arrange a replacement or exchange. - Do you offer international shipping?
Yes. We ship globally from our Dubai warehouse. Shipping fees and delivery times vary by destination. - Can I modify or cancel my order?
Orders can be modified or cancelled only if they haven’t yet been processed for shipment. Contact our team as soon as possible to request changes. - What payment methods do you accept?
We accept major credit and debit cards, as well as secure online payment gateways listed at checkout.
Product Care
Each Aura piece is handcrafted from genuine leather. To maintain its beauty:
- Keep your bag away from direct sunlight and moisture.
- Store in the provided Aura dust bag when not in use.
- Clean gently with a soft dry cloth — avoid harsh chemicals or water exposure.
Returns & Exchanges
If you need to return or exchange an item, please review our Return & Exchange Policy for full details on eligibility and steps.
Contact Support
For personalized assistance, you can reach our customer support team through:
- Email: hello@amaltventures.com
- WhatsApp: +971 50 161 4237
- Instagram DM: @theaura.label
Business & Corporate Inquiries
For corporate gifting, bulk orders, or partnership collaborations, please email hello@amaltventures.com and our team will get in touch within 24 hours.
