Refund policy

Overview

At Aura, each leather piece is crafted with precision using only 100% genuine leather to meet the highest standards of quality. To ensure a seamless and trusted experience, we offer a clear and fair return and exchange policy.

Eligibility for Returns

• Item must be unused, in original packaging, and with tags attached.
• Return or exchange requests must be made within 7 days of receiving your order.

Not Eligible for Return

• Worn or used products.
• Sale or discounted items.
• Personalized or custom orders.

Exchange Policy

• Exchanges are allowed for size or model (if available).
• Exchange requests must be made within 7 days of receiving the item.
• Customers are responsible for shipping costs, unless the error is on our side.

Important Notes

• Ensure all items are securely packaged to prevent damage during return shipping.
• We reserve the right to decline returns that do not meet the above conditions.